Policies
Cancellation Policies
Before registering and participating in any of our events, a race participant must agree to the following policies in their entirety. Trailblazer Running reserves the right to modify these policies at any time, including due to COVID-19 related event cancellations.
Refunds, Transfers, Deferrals:
There are no refunds given for any reason — please do not ask. Transfers of a race registration to another runner is not allowed, no exceptions. We do not offer deferrals/rollovers to the next year (expect for pregnancy and new child deferrals) — if a runner is registered for a race and can’t make it, the only option is the race credit policy below.
Pregnancy and New Child Deferrals:
We understand there are many barriers for new parents and pregnant runners within the sport of trail running. Participants who become pregnant after registering and prior to race day or are the parents to a recent newborn or adopted child can defer their entry to our event for up to two years. The race reserves the right to require additional proof of pregnancy. Please reach out to the Race Director at least one week prior to race day to process your deferral.
Please note that time periods for a deferral are designed to support runners and partners who experience changes AFTER they have registered for the race. A runner who is pregnant or has a new child prior to registration is not covered in this policy. Contact the Race Director to request a deferment.
Race Cancellation (If Trailblazer has to cancel an event):
We want our events to happen as much as anyone! However, Trailblazer Running reserves the right to cancel, alter, postpone or reschedule any race distance or entire event for any reason and at any time if conditions are deemed unsafe or dangerous to staff, volunteers and/or participants, including in response to a force majeure event occurring during a race or in advance of a race. Force majeure includes but is not limited to extreme/severe weather, fire danger, earthquake, landslide, volcanic eruption, flooding, storm damage, communicable or infectious illness outbreak, act of war or terrorism, security threat or any other extreme condition or unforeseen circumstance that makes a race impossible to conduct safely, in violation of event insurance policy or event permitting conditions. Race credit and partial refund options will be determined on a case by case basis if an event is forced to be cancelled.
Race Postponement:
In the event we cannot hold a race on its planned date, we will make every attempt to feasibly reschedule the event for a later date in the same year.
Runner Withdrawal:
Runners sometimes need to cancel their registration. We totally get it, unexpected things happen and sometimes a race just isn’t going to work out. Withdrawing from a race allows you to recover a portion of your race registration fee in the form of race credit valid toward ANY future Trailblazer Running event for up to one year from the date of cancellation. The credit amount depends on how far in advance of the race the runner’s withdrawal is made. We want you to come back and race with us again and again while also honoring the ongoing work we do throughout the year for each of our events. See the Race Credit Policy below.
Race Credit Policy:
If a runner has to cancel from a race, we offer credit toward a future Trailblazer race if you withdraw in advance (see cancellation instructions below). We try to offer a fair and feasible race credit policies, while also taking Trailblazer Running’s ongoing staff time and expenses leading up to a race into account. Credit percentage uses the following tiered structure, and is based on the date a runner withdraws prior to race day:
90+ days before race date: 75% credit toward a future Trailblazer race
30 or more days before race date: 50% credit toward a future Trailblazer race
14 or more days before race date: 25% credit toward a future Trailblazer race
less than 14 days before race date: no credit available
Cancellation Instructions:
If you need to cancel your registration, YOU must cancel via your UltraSignup account in order to get the race credit, as we cannot do it for you and will not apply credit retroactively. Please follow these steps to CANCEL a race registration:
Login to your UltraSignup account
Click “Registration History” under your account name
Scroll to the race you need to cancel and click “Edit”
Click on “Cancel Registration”
Choose “Event Credit”
Race Credit Conditions:
Credit is valid for one year from the date of cancellation of a race entry.
Redeeming race credit does not allow you to enter a sold out race, bypass a waitlist or allow you to register before a race opens to everyone.
Rest assured, the unrecovered portion of your registration fee has already been spent on race expenses, staff time and will also be supporting an amazing non-profit beneficiary. Thank you for your understanding.
Transfer Distance
A participant may transfer race distances within the same event, and may do so within their UltraSignup account as long as the requested race is not sold out and the request to change is made at least one week prior to race day. If an event participant would like to downgrade to a cheaper distance (with available space) at the same event, they will not receive a refund. If a participant would like to upgrade to a more expensive distance (with available space) at the same event, the participant will be directed to pay the price difference for the desired distance.
Swag Purchases
Race shirts, hats, etc., are purchased months in advance, are year-specific and non-refundable. No refunds will be issued for any reason regarding pre-ordered race shirts, hats and other add-ons. These items will also not be shipped.
Swag purchases must be picked up at race day check-in (or packet pick-up event when applicable). Remaining shirts and other items not picked up by the time the race starts are considered forfeited and will be re-sold when our merchandise table opens after the race starts.